Platforms should not be channel-specific, but work across multiple channels for a single customer.
They also need to offer tools to help with decisions around investment, and how and when to take retirement income and cater that to the practical needs and expectations of the increasingly demanding and mobile consumer.
Rob DeDominicis is chief executive of GBST Wealth Management
Technology demands: expert view
Rob DeDominicis, chief executive of GBST Wealth Management, sums up the issues with today’s platform technology:
“Many platforms have in recent years prioritised technology upgrades towards legislative change, but time is running out to join the digital revolution.
Providers need to adopt technology that is flexible enough to adapt to market, regulation and social change to ensure they remain competitive.
In today’s fast-paced investment world, technology that is fit for purpose means technology that continues to adapt to support the sector’s ever-increasing demands for new capabilities.”
